Frequently Asked Questions

FAQs

To order

How do I order from NOPEAK?

To place an order at NOPEAK Padel, simply select the desired product, add it to your shopping cart and follow the steps to checkout.

Can i cancel my order?

Still not sure about your choice? Mail to info@nopeakpadel.com If the racket is not packed yet, we can cancel it.

Which payment methods do you accept?

At NOPEAK we accept various payment methods such as credit cards, IDeal, Apple Pay and PayPal

What should I do if I have problems placing an order?

If you have any problems placing an order, please contact our customer service via email: info@nopeakpadel.com. We are happy to help you and ensure that your order is completed without any problems.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email stating that our shipping team has received your order. Once your order is processed, you will receive an email notification with your tracking information.

What is the estimated delivery time for orders within the Netherlands?

For orders within the Netherlands, we aim to deliver orders within 1 working day. Orders placed before 10:00 PM are usually delivered the next day.

How can I return an item if it does not meet my expectations?

To return an item that does not meet your expectations, please contact us by email at info@nopeakpadel.com. We will provide you with instructions on how to return the item.

What are the shipping costs for orders within the Netherlands and to other countries?

Shipping costs are free for orders within the Netherlands and Belgium. For other countries, shipping costs may vary. Please contact us for an accurate shipping estimate.

What should I do if an item arrived damaged or defective?

If an item has arrived damaged or defective, please contact us immediately by email at info@nopeakpadel.com. We will investigate the issue and provide an appropriate solution, such as a replacement or refund.

Do you offer international shipping? If so, which countries do you ship to?

Yes, we offer international shipping. We currently ship to the Netherlands and Belgium. If you would like to have it shipped to another country, please contact us via email: info@nopeakpadel.com.

What makes NOPEAK Padel padel rackets different from other brands?

Our padel rackets are distinguished by their focus on quality, design and performance. The use of high-quality materials, such as 100% carbon, combined with unique and striking designs, make them truly unique.

What material is used for the construction of NOPEAK Padel's padel rackets?

Our padel rackets are made entirely of carbon, a material known for its lightness, strength and durability. This guarantees a long lifespan and optimal performance on the track.

How does the public usually react to the designs of your rackets?

We often receive enthusiastic responses from our audience. People appreciate the creativity and originality of our designs and feel inspired to take to the court with pride and style with a NOPEAK Padel racket.